The stay-at-home, remote working era has made the computer more important than ever. Everybody does everything online and a company that minimizes their online presence is avoiding the obvious—the present and the future are digital. Today’s homebuyer expects prompt responses to questions as well as easy access to information and they search online for their answers. One-half to three-quarters of customers shop online outside of what were “standard business hours,” and many prefer to gather data and details as well as explore options early in their homebuying quest without the assistance of a live person.

Enter the Chatbot. KB Home operates in 42 markets across eight states and recognized the changing patterns for their customer base. In response, they are initializing a Chatbot platform that combines artificial intelligence, natural language processing, and automation to create a real-time conversational interface across the company’s desktop and mobile platforms. It can engage in conversations 24 hours a day with synchronous translation in over 100 languages.

The Chatbot responds to questions quickly about KB Home communities and floor plans, provides personalized recommendations, helps home shoppers schedule model home visits and appointments, and arranges for personal contact with a KB Home representative at any point during the customer interaction.

AtlasRTX partnered with KB Home to pilot, develop and then fully deploy their highly sophisticated, AI-powered Chatbot. AtlasRTX’s technology helps KB Home create a customer experience that sets the homebuilder apart by using a Chatbot to connect and engage with customers at every stage of the homebuying cycle.

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